Kimpton Gray Hotel Chicago, an IHG Hotel

I liked how well the design of the hotel was. It was very distinguished from any other hotel that I’ve been to, in a very simple way. The area was quiet that I had some of my best nights sleep. It was at a walking distance from many attractions around Chicago.

The property is very special - the attention to detail is amazing. We were especially enchanted with the elevators! We couldn’t find the room type we wanted on the website (two doubles) but they were more than happy to upgrade us when we arrived. The room was immaculate, the concierge and front desk very helpful and the valet staff were all lovely. We actually stayed here twice - check in was quick and easy. We tried Boleo and the Fillmore and would recommend both. The atmosphere in Boleo was lovely - the staff were very attentive. We used the Fillmore for room service and it was very efficient and well presented. The location is central and easy to get most places tourists will want to see - planetarium, zoo, aquarium, Field Museum etc.

Excellent stay at the Kimpton. Staff were friendly. Free bike hire was simple and only a few mins cycle to the lake and the trails there. Loved the free tea and coffee station in the mornings. Room on the 11th floor was large, well equipped (great bathrobes for guests!) not too noisy and the bed was super comfy. I was able to check my bags after I checked out & collect later.

The staff, especially Marisol at the front desk and the door men, were very helpful. No pressure on check in or check out times, Even my room facing the street on the fourth floor was quiet. Some simple amenities like iron, ironing board and umbrella were quite welcome and useful. Soaps, etc. were good quality.

The service, the atmosphere, the professionalism, and the friendly nature of the employees.